FAQ’s

Frequently Asked Questions

Appointments

We see patients on an appointment basis. We request that you call in advance so that we can reserve a time for you. We know how valuable your time is, and we make every effort to see you promptly. When births or emergencies cause conflicts in scheduling, we notify you as quickly as possible. Please be sure we have your updated phone numbers. If you need to cancel an appointment, please call us 24 hours or more in advance so we may allow another patient to have that appointment time. Missed appointments or cancellations less than 24 hours in advance are subject to $25.00 fee. If the doctor is running late or is called to an emergency, you will be offered the choice of rescheduling or waiting. We will try to reschedule you at your convenience.

Telephone Calls

We encourage you to call our office with any questions you have regarding your care. Our knowledgeable office staff will be able to answer many of you questions directly or may relay your questions to Dr. Delgado or one of our Women’s Nurse Practitioners. They will return your call at their earliest opportunity. Most calls are returned at lunch or after office hours.

After Hours Telephone Calls

If you find it necessary to contact Dr. Delgado after regular office hours, the answering service will page the doctor or the physician on call. After Hours calls are reserved for Urgent Matters . Please let the answering service know the nature of your call, your call will be returned at the earliest opportunity. If it is a true emergency or you are patient in labor and can not wait for a call back, please go to the nearest emergency room, or if pregnant, go to John Muir Labor and Delivery.

Prescriptions and Renewals

Most prescriptions are written with automatic refills for one year or until you next annual examination is due. If you should need an extension on a prescription written by us, please call during regular office hours to request an extra refill until your next visit. Have the telephone number of the pharmacy you wish to use available when you call. Please do not call after hours or weekends for prescription refills, pain medication or antibiotics. Your medical chart is not available for review. If you need to be seen, please use the urgent care clinic at night or on weekends. If you are taking birth control medications or hormone replacement, please plan ahead to allow 2-3 days for prescription refills.

Fees and Payments

We make every effort to keep the cost of your medical care as economical as possible. You can help by paying your co-pay at the beginning of each visit. Other arrangements can be made with our office manager depending upon special circumstances. You will be charged an extra $10.00 if we bill you for your co-pay.

Insurance Patients

With proper referral or authorization, we will bill your insurance for you. Please remember you are responsible for any deductible, co-pays, co-insurance, or any other balance not covered by your insurance policy. Co-pays are due at the time of each visit. If you carry a balance greater than 90 days, those accounts are referred to a collection agency, so we can concentrate on providing your health care.

If you are insured by an HMO insurance…

Contact your Primary Care Physician to obtain a referral or authorization if one is required. Our practice is considered to be a Specialist practice and often requires prior authorization. If you do not have a referral or authorization, you may have to pay for your visit at the time services are rendered.

If you are insured by a PPO insurance…

Whom we particapte with, we will be happy to bill your insurance company for you. Please remember you are responsible for any deductibles, co-pays, co-insurance or any other balance not covered by your insurance policy. Co-pays are due at the time of your visit.

Cash paying patients

You are responsible for charges incurred at the time of each visit. We do accept cash, VISA or Master Charge. No checks please.

Disability forms, Family Leave forms, Physical Exams..

Or any other forms that have to be filled out and signed there will have a charge of $10.00. Please leave those forms at the front desk with Janaya with instructions and payment. We know questions can arise around insurance matters. We are happy to discuss any questions or concerns you have regarding insurance matters. Please feel free to talk with our receptionist, Janaya or our billing clerk. Dalia. Her direct number is (925) 937-1915.

Lab Work Policy

We send our lab work to John Muir Lab or Quest, the two labs that cover the majority of insurance; if your insurance requires you to use a different laboratory, we will be happy to supply you with a lab slip. If they do not pay, then you are responsible for the cost of the tests. Medical Records Release If you need a copy of your medical records, a written request must be made by writing in a letter with the specific information you need and the fee to cover the copying service, approximately $25.00. Or, you can come into the office, and fill out one of our forms for release of medical records. Please allow 2 weeks from when we receive payment.

Medical Records Release
If a copy of your medical records, a written request must be made by writing a letter with the specific information needed and the fee to cover the copying service. Or, the forms may be filled in office. Please allow up to two weeks from when payment was received.

 

Thank You!